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Pjsip connected phones become unavailable

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@tonyg wrote:

hi, i have a new install of freepbx 13 (patched) with 15 grandstream 2130 phones. I am using siptls and srtp . the phones are in their own vlan and the pbx is local to them. each phone has 2 accounts (2 extensions). what I am seeing is at random points during the day, one or the other account on the phone will change to unavailable. the account that survives seems to work fine but not the unavailable one (obviously). if i reboot the phone, they are both available again for a while. can anyone give me some hints as to where to start looking to figure out why this is happening. when an extension goes out, this is what comes up on asterisk

-- Contact 7323/sips:7323@172.30.2.52:44924;transport=TLS is now Unreachable.  RTT: 0.000 msec

== Endpoint 7323 is now Unreachable

here is a pjsip show contacts

uepbx1*CLI> pjsip show contacts

Contact:

Contact: 5002/sips:5002@172.30.2.57:40802;transport=TLS 6094490057 Unavail 0.000
Contact: 7002/sips:7002@172.30.2.57:41122;transport=TLS bf147876e9 Avail 11.844

as you can see, one of the extensions on the phone is available and one is not

thanks in advance

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